Frequently Asked Questions

The Lanesborough is located at Hyde Park Corner (postcode SW1X 7TA). The hotel is located next to Hyde Park Corner London Underground (Tube) Station, serving the Piccadilly Line which has direct access to London Heathrow. The hotel is well serviced by London Black Cabs (taxis) and is a convenient location for collection and drop-off for apps (such as Uber, Wheely, MyTaxi and Addison Lee). By Tube, please allow up to one hour to travel from Hyde Park Corner to London Heathrow. Victoria Railway station is located nearby The Lanesborough, 15 minutes by foot or five minutes by car / taxi. From Victoria Railway station, you can take numerous trains directly to Gatwick Airport, taking on average 45 minutes. A wide range of Lanesborough chauffeured cars are available to book via our Concierge team.

The Lanesborough has 93 individually designed rooms and suites.

The Lanesborough offers valet parking service. Our doorman will securely park your car at a rate of £35 for up to three hours; £60 for up to nine hours and £100 overnight/up to 24 hours. Electric car charging stations are available.

Yes, electric vehicle charging is offered free of charge to hotel guests.

We are happy to welcome furry four-legged friends, with most small to medium sized dogs able to stay with their owners in their room or suite. With sufficient notice, the butler team may happily assist with dog-walking and other services. We also welcome well behaved small to medium sized dogs in the Withdrawing Room and the Library Bar. Dogs are to be kept on leads and must be accompanied at all times. Please note pets are not permitted on the furniture.

We accept American Express, MasterCard and Visa. Please note we do not accept payment by cheque.

We operate a smart-casual dress code throughout the hotel.

The Lanesborough Hotel officially opened its doors on Monday, 30 December 1991. The hotel closed for refurbishment in 2013 and re-opened with acclaim in July 2015 following a redesign by renowned architects Alberto Pinto Interior Design, under management of Oetker Hotels. Read more about the history of The Lanesborough here.

Yes, Lilibet joined the team in June 2019, you can read more about Lilibet here. Lilibet is a Siberian Forest Cat, a breed that is hypoallergenic.

You can contact The Lanesborough by emailing info@lanesborough.com or by calling us on +44 (0)20 7259 5599 where one of our team will be delighted to assist.

Yes, families and children are very welcome at The Lanesborough. The hotel offers the Little VIP Club, a collection of family and child-friendly activities and amenities.

The hotel is open 365 days a year, 24 hours a day.

Click to view opening times for The Lanesborough Grill

Click to view opening times for The Library Bar

Click to view opening times for The Withdrawing Room

Click to view opening times for The Garden Room

Click to view The Lanesborough Club & Spa opening hours

Please note specific seasonal hours may apply to certain dates such as Christmas and public holidays.

The Lanesborough offers a selection of restaurants and bars which are open daily, including The Lanesborough Grill, where breakfast, lunch, afternoon tea and dinner are served; The Library Bar; The Withdrawing Room; The Garden Room and The Lanesborough Club & Spa Restaurant.

The Lanesborough offers eight meeting rooms to suit different needs. Further information about our event spaces and venues can be found by clicking here to visit our meetings and events page.

Yes, we accept bookings via telephone, email and online via our website.

Yes, The Garden Room is a bar and lounge with an outdoor covered and heated terrace located on the lower-ground floor of the hotel and features a wide variety of Cuban and pre-Castro cigars.

We welcome children under the age 16 at The Lanesborough Grill and the Withdrawing Room, however they must be accompanied by an adult. Identification may be required when ordering alcohol. The Library Bar is open to all ages until 6pm, thereafter guests of 16 years of age and over are welcomed. Children under the age of 18 are not permitted in the Garden Room.

The team will be happy to offer a sweet treat with our compliments. In addition and upon prior request, our resident florist can prepare a bouquet to your preference, whilst our pastry team offer a selection of birthday cakes. To arrange birthday treats please email us at dining@lanesborough.com with a minimum 72 hours notice.

Prices for Afternoon Tea at The Lanesborough start at £89 per person (subject to change), depending on the season and menu. Prices include VAT and exclude a discretionary service charge. To view the current menu and prices please visit our Afternoon Tea page or email dining@lanesborough.com.

Yes, in-room dining is available 24 hours a day.

Yes, menus the restaurants, bars and in-room dining at The Lanesborough offer vegetarian, vegan and gluten-free options. Our chefs are happy to further adapt dishes to cater to specific dietary requirements.

The Lanesborough offers English breakfast and continental breakfast, as well as a selection of a la carte breakfast dishes.

Yes, The Lanesborough offers a selection of uniquely decorated private dining rooms for weddings, social events and meetings for up to 250 guests. To enquire about our private dining venues and pricing, please email events@lanesborough.com or call +44 (0)20 7259 5599.

Yes, The Lanesborough Club & Spa houses a spacious hydrotherapy pool. Guests staying at the hotel enjoy complimentary access to The Lanesborough Club & Spa during their stay.

Yes, children under the age of 18 are permitted to use the pool daily during splash hours. Children must be accompanied by an adult at all times on a ratio of two children per adult. Selected spa treatments can be booked for 16 and 17 year olds, when accompanied by an adult.

Yes, The Lanesborough Club & Spa offers a wide variety of fitness classes every day, which are complimentary for guests staying at The Lanesborough (subject to availability).

Yes, a hair salon is located on the upper-ground floor of the hotel which is open by appointment only. Your butler, our Concierge team or our spa team will be glad to arrange your appointment.

Our Concierge team will be delighted to assist hotel guests with booking babysitting services with one of our trusted suppliers.

Check-in time at The Lanesborough is 15:00 and check-out time is 12:00. Early check-ins and late check-outs may be accommodated and are subject to charge. Precise information can be shared by our reservations team upon confirming your room. Contact our Reservations team by emailing reservations@lanesborough.com or call +44 20 7333 7711.

Yes, there are a number of wheelchair accessible rooms at The Lanesborough with connecting bedroom options. Bathrooms in these rooms feature a raised toilet, grab rails, adjustable shower head and wheel-in shower cubicles to aid guests with health conditions or impairments. These rooms are equipped with emergency alarm systems in the bedroom and bathroom. There is also an public accessible bathroom located on the ground floor of the hotel. All accessible bedrooms are located on the ground floor with step-free access to the street, lobby, restaurants and bars.

Yes, most of our bathrooms offer a separate shower. Contact our reservations team by email reservations@lanesborough.com or call +44 20 7333 7711, our team will be glad to advise particular details.

Yes, some room categories offer optional twin beds. Please contact our Reservations team via email reservations@lanesborough.com or call +44 (0)20 7259 5599 to learn more.

Butler service is offered to all guests in all rooms and suites at The Lanesborough as a complimentary service. Your dedicated butler will be happy to assist with packing and unpacking your luggage, assist with your laundry, provide a welcome tea or coffee upon arrival and with wake up calls and much more. Read more about our butler services here.

Due to the nature of the work, specific butlers may not be able to tend to your room throughout your entire stay, however specific requests may be accommodated with sufficient notice.

The cancellation policy when booking rooms and suites at The Lanesborough varies, however, in general cancellations are permitted free of charge up to 24 hours prior to arrival (exclusions based on booked rates apply and cancellations must be made before 3pm local time). In the event of a no show, one night will be charged. Please note specific rates may encounter a varied policy, please always refer to your booking confirmation for your personal cancellation policy. Our Reservations team will be glad to advise particular details, please email reservations@lanesborough.com or call +44 (0)20 7259 5599 to speak to a member of our team.

Yes, connecting rooms are available and include two connecting Premier Rooms; a two bedroom Hyde Park Corner Suite (connecting to a Premier Room); a two bedroom St. James Suite (connecting to a Junior Suite); a two bedroom Buckingham Suite (connecting to a Junior Suite); a three bedroom Buckingham Suite (connecting to a Junior Suite and an Executive Junior Suite) and a four bedroom Buckingham Suite (connecting to a Junior Suite, an Executive Junior Suite and an Executive Room). Our Signature Suites the Presidential Suite and the Royal Suite, also offer multiple bedroom options.

Yes, our Presidential Suite offers a spacious private terrace overlooking Wellington Arch.

No, our bedrooms are non-smoking rooms. The Garden Room has a terrace where cigar smoking is permitted.