FAQ

Hotel La Palma is located in the beating heart of Capri, just steps away from the famous Piazzetta.

Via Vittorio Emanuele, 39 80073 Capri (NA) Italy

A timeless icon of Capri’s hospitality, Hotel La Palma first welcomed guests in 1822 under the name Locanda Pagano, making it the island’s oldest hotel. Following an extraordinary renovation by internationally renowned designer Francis Sultana, the hotel reopened on June 1st, 2023, blending historic charm with contemporary elegance.

For room reservations, please contact our team at +39 081 18 18 74 26. For general enquiries, please contact our team at +39 081 837 01 33.

For room reservations, please contact our team at reservations.lpa@oetkerhotels.com For general enquiries, please contact our team at concierge.lapalma@oetkerhotels.com

Yes, room service is available throughout the day.

Yes, guests are welcome to leave their luggage at the hotel prior to check-in and after check-out. All items will be safely stored in our luggage deposit.

Yes, our concierge team is available to assist with restaurant/transfer reservations, experiences, and personalized services.

Yes, Hotel La Palma is wheelchair accessible. We offer facilities and accommodations designed to ensure comfort and ease of access for guests with reduced mobility.

We accept major credit cards including Visa, MasterCard, and American Express. Payments can also be made via bank transfer or cash. Please contact our team for any specific payment inquiries or assistance.

A deposit is required prior to arrival to confirm your reservation. Any additional charges or extras will be settled at check-out. For more details, please refer to your booking confirmation or contact our reservations team.

Check-in is at 3.00pm, and check-out is at 12.00 pm. Early check-ins and late check-outs may be accommodated upon request.

The cancellation policy may vary depending on the selected rate and booking conditions. In general, cancellations must be made within the terms specified at the time of booking to avoid penalties. Please refer to your booking confirmation or contact our reservations team for full details.

Yes, all rooms feature an outdoor space, which may be a balcony, terrace, or loggia, depending on the room category. These areas offer a charming setting to relax and enjoy the surroundings.

Due to its privileged central location in the heart of Capri, Hotel La Palma does not offer sea view rooms. Instead, all rooms feature charming outdoor spaces—balconies, terraces, or loggias—with picturesque views over the rooftops of Capri, capturing the authentic atmosphere of the island.

Yes, Hotel La Palma enjoys a prime location in the heart of Capri, just steps away from the famous Piazzetta. Guests can easily explore iconic attractions such as Via Camerelle with its luxury boutiques, the Gardens of Augustus, and the scenic walk to the Belvedere of Tragara. The hotel’s central position makes it ideal for discovering the island’s charm on foot.

Absolutely! Hotel La Palma is the perfect setting for unforgettable private events. Whether you're planning an intimate celebration, a stylish cocktail party, or a bespoke gathering, our elegant spaces and dedicated team will ensure every detail is flawlessly curated. Let us help you create a truly memorable experience in the heart of Capri.

Yes! Hotel La Palma offers a variety of exceptional dining experiences that reflect the vibrant spirit of Capri. At Gennaro’s, guests can enjoy refined Mediterranean cuisine in a lively and welcoming atmosphere. The glamorous Bianca Rooftop Carne & Crudo is perfect for sunset cocktails and elegant evenings under the stars. Down by the sea, La Palma Beach Club in Marina Piccola invites guests to relax in a chic seaside setting with fresh seafood and laid-back beachside dining. At the heart of the hotel, La Palma Bar & Terrace is ideal for light bites, refreshing drinks, and people-watching in true Capri style. Each venue celebrates the island’s flavours and charm, turning every moment into a memorable experience.

Yes, baby cots and highchairs are available upon request. Families are warmly welcomed, and every effort is made to ensure a comfortable stay for guests of all ages. Please let us know in advance so everything can be arranged for your arrival.

A variety of options are available to accommodate different dietary needs, including vegetarian, vegan, gluten-free, and lactose-free choices. Please inform us in advance of any specific requirements, and our culinary team will be happy to tailor your experience accordingly.

Guests can enjoy a delightful breakfast buffet featuring a variety of fresh fruits, croissants, homemade pastries, fresh juices, and coffee. In addition, an à la carte menu is available with options such as eggs, pancakes and waffles, prepared to order.

We are delighted to host unforgettable weddings tailored to your unique vision. From intimate ceremonies to grand celebrations, every detail is curated with care and elegance. Our Sales Manager Groups & Events, Lucia Giugliano, will personally assist you in planning your special day, ensuring a seamless and memorable experience.

You can reach her directly at: lucia.giugliano@oetkerhotels.com

There are no meeting rooms on-site, but we’ll be happy to assist in arranging a suitable space nearby. Our team can help coordinate all the details to ensure a smooth and successful event.

Yes, complimentary Wi-Fi is available throughout the property, including guest rooms and common areas, to ensure you stay connected during your visit.

No, Hotel La Palma does not offer a dedicated business lounge or co-working space.

Yes, Hotel La Palma offers an exclusive wellness area designed for relaxation and rejuvenation.

La Palma Spa includes three treatment rooms—two for individual sessions and one double room ideal for couples treatments. Guests can also enjoy a fully equipped fitness room featuring Technogym machines, a wet area and a beauty room with hairdressing services. For bookings or more information, our spa team is at your disposal at spa.lpa@oetkerhotels.com.

Hotel La Palma offers a curated selection of spa treatments designed to promote relaxation and well-being. For a detailed list of services, guests are invited to consult the spa brochure available on our website or contact the spa team directly at spa.lpa@oetkerhotels.com.

Yes, Hotel La Palma features a beautifully designed swimming pool reserved for the enjoyment of our guests. Surrounded by elegant architecture and serene ambiance, it offers the perfect setting for moments of leisure and relaxation throughout the day.

The nearest international airport to Hotel La Palma is Naples International Airport (Aeroporto di Napoli Capodichino). From there, guests can reach the port of Naples by taxi or private transfer, followed by a ferry or hydrofoil to Capri island. For a more exclusive experience, private boat and helicopter transfers are also available. Our concierge team is available to assist with organizing your arrival all the way to the hotel. You can contact them at concierge.lapalma@oetkerhotels.com.

Yes, Hotel La Palma offers a complimentary shuttle service from Capri’s port, exclusively for hotel guests. Our concierge team is available to coordinate your arrival and ensure a smooth transfer to the hotel.

Hotel La Palma is located in a pedestrian-only area in the heart of Capri, where cars are not permitted unless registered to residents. For this reason, parking is not available at the hotel. We recommend leaving your vehicle in Naples or Sorrento before continuing your journey to Capri.

Hotel La Palma is located in the heart of Capri town, approximately 15–20 minutes by taxi from the centre of Anacapri.

Small well-behaved dogs (up to 8 kg) are welcomed for an additional daily charge of 80€. They will receive special amenities, including dog bowls and dog basket available upon request.

Hotel La Palma team speak Italian, English, French, and Spanish, ensuring a warm and personalized welcome for guests from around the world.

Yes, Hotel La Palma is child and family friendly. We welcome guests of all ages and offer a warm, comfortable environment for families. A wide range of dedicated amenities is available for younger guests to ensure an enjoyable and relaxing stay for both children and parents.

Hotel La Palma reopens for the season on April 16, 2026.

Hotel La Palma offers a wide range of luxurious amenities designed to elevate every moment of your stay. Guests can enjoy a beautifully designed swimming pool and the exclusive La Palma Spa, featuring treatment rooms, a Technogym-equipped fitness area, a wet zone, and a beauty room with hairdressing services. Dining options include Gennaro’s, serving refined Mediterranean cuisine; Bianca Rooftop Carne & Crudo, a glamorous rooftop restaurant and bar; La Palma Beach Club, located in Marina Piccola for chic seaside dining; and La Palma Bar & Terrace, perfect for light bites and drinks in the heart of Capri. Each of the 50 rooms and suites features a private balcony or terrace, and the hotel is just steps away from Capri’s iconic Piazzetta.